concierge style
property management

We prioritize guest care and operational excellence at every stage of the stay. Our team is dedicated to anticipating and supporting guest needs while ensuring each property is maintained in show-ready condition after every check-out.

Why choose us?

PRICING STRATEGIES

Pricing a short-term rental is never one-size-fits-all. That’s why How to Host employs a dedicated pricing strategist who specializes in our local market and focuses exclusively on revenue performance.

In an industry shaped by constant change, seasonality, and shifting demand, our pricing approach is calculated, dynamic, and fully integrated across platforms. We combine advanced pricing technology with hands-on market analysis and a deep understanding of booking algorithms to strategically position your property, increase visibility, and maximize monthly revenue.

Concierge Style Service

We are concierge-style hospitality operators — not just property managers. Exceptional stays require far more than check-ins and check-outs.

How to Host curates the full guest experience, guiding guests from the moment they book through every stage of their stay. From personalized communication and local recommendations to in-stay support and thoughtful touches, we focus on delivering seamless, memorable experiences that drive stronger reviews, repeat bookings, and long-term performance.

Our Clean Team

All turnovers and check-out cleans are managed through How to Shine, our in-house cleaning and turnover company. Every stay is followed by a professionally coordinated clean, completed by teams that are independently trained to How to Host standards.

We focus on exceptional quality, detailed inspections, and consistent presentation across every home. Our teams are detail-driven and use eco-friendly, naturally based products that eliminate 99.9% of bacteria, protecting both guest health and property condition.

Cleaning fees are charged directly to the booking guest and are not an operating expense to you as the owner.

Trusted Maintenance Contractors

Your property is cared for by our network of fully insured, trusted maintenance professionals. We work exclusively with vetted contractors who provide both routine and on-demand services, ranging from fire and safety inspections to preventative maintenance and seasonal services such as landscaping and snow removal.

Our contractor partners are professional, responsive, and held to strict service standards, ensuring issues are addressed quickly and your home is consistently maintained to protect both performance and long-term asset value.

Detailed Quality Inspections

Every home goes through a double digital inspection process after each check-out.

First, our professional cleaning teams complete a detailed turnover and submit a digital inspection, documenting cleanliness, damages, wear and tear, and consumable replenishment.

Second, our management and inspection staff conduct a follow-up digital inspection to verify quality, presentation, and overall condition.

This two-step digital process ensures accountability, consistency, and that every property meets How to Host standards before the next guest arrives.

24/7 GUEST Communication

Our guest response times are near-instant. Our team provides 24/7, year-round support, assisting guests from their initial inquiry through the full duration of their stay.

From booking guidance and pre-arrival communication to in-stay support and issue resolution, we are always available to ensure a seamless experience for guests and complete peace of mind for owners.

Guest Insurance

We do not collect traditional damage deposits. Instead, we protect our properties through guest insurance waivers provided by Truvi, which are billed directly to the guest as part of their stay.

This coverage works alongside Airbnb’s resolution and protection systems to ensure damages are handled efficiently and professionally, without holding large deposits or creating friction for guests.

This approach provides stronger protection for owners, faster resolution when issues arise, and a smoother experience for guests.

Dedicated Owner Portal

Owners receive access to a private Owner Portal, providing real-time visibility into their property’s performance.

Through the portal, owners can:

  • View revenue and monthly performance

  • See live calendars and booked dates

  • Review reservation and guest details

  • Block or book personal stays with ease

This system offers full transparency, easy access to information, and the ability to manage owner stays without back-and-forth communication.

Professional Marketing

At How to Host, marketing goes far beyond listing a property online. We work alongside a professional marketing team focused on building visibility and demand both on and off major booking platforms.

In addition to Airbnb and Vrbo, we actively market across social media, direct-booking channels, and custom campaigns designed to attract new audiences, repeat guests, and higher-quality bookings — reducing reliance on any single platform and strengthening long-term performance.

Fully Inclusive Rates

Our management rates are commission-based and fully inclusive. This means your monthly rate covers comprehensive short-term rental management as well as the ongoing supply of our luxury, eco-conscious consumables — eliminating fluctuating supply expenses and simplifying ownership.

Every property is unique, so we invite you to reach out to discuss the management structure and pricing best suited to your home.

Local Partnerships

We love supporting local — and our guests benefit from it. Through our custom How to Host guest app, every guest receives access to a curated collection of our favourite local partners, offering exclusive rates and preferred experiences on wine tours, excursions, transportation services, restaurants, and more.

This private, in-app guide gives guests a seamless way to plan their stay while adding meaningful value to the overall experience.

If you’d like to see the partners we work with and the extras we offer, we’re happy to share a sample guidebook.

Professional Photography

Professional photography and videography are included in your onboarding fee. We capture the unique, marketable features of each property to create high-impact listing content from the start.

These assets are then used across our listings and promoted by our marketing team on multiple social platforms to attract high-quality booking guests and strengthen your property’s online presence.

Multi Platform Listings

While many management companies focus on a single platform, How to Host operates a multi-channel marketing strategy that places your property in front of the widest possible audience — increasing visibility, strengthening occupancy, and supporting long-term performance.

Real Estate Purchase Assistance

Not sure where to start with your purchase? We partner with a network of experienced real estate professionals who specialize specifically in short-term rental investments.

We offer complimentary guidance throughout the buying process, helping you evaluate opportunities, understand true earning potential, and distinguish between a good property and a great investment.

Business Licensing and Registry

Yes, a business licence is required to operate a short-term rental. At How to Host, we guide our owners step-by-step through both the municipal and provincial registration and licensing processes.

This includes navigating city business licence requirements, zoning and compliance checks, and supporting documentation, as well as ensuring properties are properly registered under British Columbia’s provincial short-term rental regulations.

Our team stays current on regulatory changes and works directly with owners to ensure every property is correctly licensed, registered, and compliant — removing the guesswork and administrative burden from short-term rental ownership

Accounting & Bookkeeping

At How to Host, financial management is handled entirely in-house. We work alongside our own CGA and professional accounting team to provide full-service financial oversight across the portfolio.

This includes complete bookkeeping, detailed monthly owner statements, and the remittance of all applicable taxes. Our owners receive clear, professionally prepared financial reporting while our accounting team manages compliance, reconciliations, and ongoing financial administration — removing the burden of accounting and tax handling from property ownership.

Pricing

At How to Host, pricing is never set and forgotten. We employ a dedicated pricing strategist whose sole focus is optimizing nightly rates to maximize both occupancy and revenue.

Using a strategic blend of advanced technology and deep local market expertise, our pricing team continuously monitors demand, seasonal trends, and competitor activity across all major platforms. Rates are actively adjusted to keep your property competitively positioned, increase visibility, and drive stronger booking performance — ensuring you’re getting the most out of your investment.

Frequent questions

Our Management Program

25% -35% Gross Revenue + GST

» Listing Creation
» Professional Photography
» Guest Communication
» Multi-platform listing
» Check In/Check-Our Inspections
» Safety Inspections
» Cleaner Contracting
» Maintenance Contracting

» Restocking Consumable Household Items
(soaps, coffee, tea)
» Concierge Guest Service
» Monthly Bookkeeping
» Business license assistance
» Custom Guidebook
» Snacks and Refreshments
» EXCLUSIVE Rates with Preferred Local Partners

We take our commission AFTER Airbnb (3%) or VRBO (8%) and cleaning fees. We hold a bank account under our corporate umbrella specifically for YOUR property. Funds from all rental platforms flow into this account throughout the month. We carry the costs associated with restocking the home throughout the month. Your profits after expenses are dispersed by the 15th of the following month once bookkeeping has been completed.

All short term rentals in Kelowna are subject to GST, PST and MRDT (hotel tax) for a total of 16% tax. We collect and remit your PST and MRDT and GST remove the tax burden from the owner.

We work with professional bookkeeping and accounting firms. You will receive detailed and transparent monthly income statements including the following information:

» rental income
» management fees
» taxes

» stays
» expenses
» receipts

Your statement will look like this:

Cleanliness is one of the most important elements of a guests stay. The impact of a bad clean can be detrimental to your listings reviews. We work with insured cleaning companies who are professionally trained and phenomenally detailed.

Cleaning costs are billed to the booking guest (outside of the occasional deep clean).

After every single check-out. We employ inspection staff and do not rely on cleaners to inspect the property after each turnover. Inspections are completed and documented after each check-out using our digital platform. We inspect for:

» Check Out / Clean Quality Inspection
» Monthly Fire/ Safety
» Quarterly Fire/Safety and Maintenance
» Annual Safety and Maintenance

Yes. Your listing will be impeccably maintained by our trusted maintenance contractors. Our operations team only works with insured companies that we have established strong relationships with.

Your listing will be live on Airbnb, VRBO, HomeAway (its over 50 affiliates) and our private booking engine.

Yes, you can view our current listings here. 

Your listing will be promoted on all of our social platforms including Instagram, Facebook, Pinterest, YouTube and our website www.howtohost.ca. We contract a professional marketing team that focuses on unique strategies to attract guests outside of Airbnb and VRBO.

We provide professional photography services that capture the unique and marketable qualities of each property. Our marketing team promotes these images and videos on all of our social platforms to further attract booking guests.

Yes. We can refer you to trusted and reliable insurance brokers.

Yes, you will need a business license for your Airbnb. We guide our owners through the process with ease.

Yes. We currently have over 700 five star reviews on Airbnb. We are the most Google reviewed Airbnb Management company in Kelowna.

We have THE guidebook with multiple exclusive discounts for our guests and owners. Click here to see our current guidebook. Note that alterations and new partnerships are coming for 2022.

Things To Note

Insurance

Additional insurance has to be purchased through your broker to be properly covered for short-term rentals.  Please note that insuring your property as an Airbnb is NOT the same as a monthly or annual tenant.

TAX INFORMATION

AIrbnb and VRBO collect and remit sales taxes from the guest on your behalf.  You are personally responsible for paying applicable personal or corporate taxes and may be required to pay additional fees such as speculation tax.  We advise that you speak to your accountant in great detail prior to investing.

Cleaning fees

Cleaning fees are charged to the booking guest and are not an expense to you as an owner.  We collect this fee from the guest and extract the payment from rental proceeds.

Get In Touch

have a question?

We’d love to hear from you! Use the form provided or email us at info@howtohost.ca To reach us by phone 236 361 3315

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